FAQ
GENERAL QUESTIONS
What is your cancellation policy?
You many cancel your event with Game On! up to 30 days in advance with no penalty. Orders cancelled 8-29 days in advance are subject to a 50% cancellation fee. Orders cancelled 7 days or less before the event are subject to a 100% cancellation fee. In the case of bad weather, you may reschedule your event up to 24 hours before your event. You may reschedule on any day that we have the equipment available up to 60 days in the future.
Is there a minimum rental?
Yes, there is a minimum rental of $1,000 of products. The $1,000 minimum does not included delivery.
How long are your rentals for?
Rental price is for up to three days.
How far in advance do I need to book my event?
Events can be booked in as little as four hours in advance to well over a year in advance. It is important to remember that the holiday month of December books quickly, so it is highly recommended that you book those events as early as possible.
What are my payment options?
Booking an event requires a signed contract and a 50% down payment. The balance of the payment is due on the day of the event. We can run your credit card on the day of the event, or you can pay with a check at the event itself.
How do I confirm my event?
Events are confirmed through a signed rental proposal and with a minimum 50% deposit of the total contract.
What areas do you serve?
While our typical service area covers the Dallas-Ft. Worth metroplex, we also do events in many areas outside of DFW. We have regular customers in Austin, San Antonio, and Oklahoma. No matter where you are, Game On! will host an event you will always remember!
When do you deliver, set up, break down, and remove your equipment?
Delivery, set up, and tear down is scheduled around your needs. We always work with our customers to come up with a delivery schedule that works best for you.
Do you deliver to residences?
Yes, we do! Residential delivery rates start at $250. For an exact quote, including delivery and sales tax, please add your items to your rental wish list and follow the prompts to Request a Quote.
Can I pick up the items I wish to rent?
Some of our items are available for pick up. Please call for details or click here to fill out our request form with the items you would like to pick up and we will let you know.
Is Game On! insured?
Yes. Game On! carries a $2 million general liability policy, full worker's compensation insurance, and truck vehicle insurance. No other event rental company has a more comprehensive insurance policy. All of this protects your company.
What if I would like decor or props for a themed event?
Decor can set the mood of your event. Our sister company, Shag Carpet Prop Rentals, has one of the largest inventories of props and decor in the Southwest. Whether you are thinking 80s, Western, or Rock ’N Roll, we have you covered.
In addition to the rental price, what other fees are there to rent items?
We charge for delivery and sales tax. Game On! can provide a complete quote for you so you know exactly what your price is.
CASINO EVENTS
Why have a casino party?
Casino parties are a great way to bring fun and excitement to a variety of events, including corporate events, holiday parties, birthdays, weddings, and bar mitzvahs. They also are an effective fundraiser (see Fundraiser FAQ below). Guests will always remember your amazing event simply because you included a casino.
How does a casino party work?
Casino parties are typically scheduled for three hours. We can help you in planning all of the details of the event. Game On! delivery specialists will arrive well before the event start time to set up the event. Our dealers arrive 20 minutes before the start of the event for a detailed briefing to cover all of your specific instructions. There will always be a supervisor at the event who is your point of contact. The supervisor will take care of all the casino event details so you can enjoy the event and time with your guests. Our dealers will make sure that all of your guests enjoy their gaming experience. At the end of the event, we will tear down the event as quickly and carefully as possible.
How long are typical casino parties?
Casino parties typically last three hours. This gives your guests plenty of time to interact with one another, learn a new game, have fun, and maybe win a prize! Our equipment rentals include up to three hours of playing time. However, you can contract for any amount of time that you feel is appropriate for your event.
Can I extend the dealing time?
Most events can be extended beyond the three-hour contracted time for $50 per hour per dealer.
How many tables will I need for my casino event?
The amount of tables you will need for your event will depend on the number of guests you expect. We recommend enough tables for 60-70% of your guests to allow plenty player positions for those who want to play.
How are the dealers trained?
Game On!’s dealers are trained internally by experience trainers, many of whom have dealt in real casinos. Our dealers undergo rigorous training and we provide continuing education instruction to maximize dealer’s skill levels. Our dealers are committed to excellence in both skill and style when working your event.
Do we need to tip the dealers?
Tipping of the dealers is not required, but always appreciated. If you feel a dealer has gone above and beyond your expectations, please feel free to tip them at your discretion.
What if some of our guests do not know how to play the casino games?
Our dealers are happy to help your guests learn the different casino games.
What are some ideas for prizes?
Prizes for a casino party are always a huge hit! They do not have to be big or expensive prizes to make it fun. Guests like the idea of winning something, and it gives their chip value meaning. Consider the following criteria when picking your prizes:
The item should be of high quality so it reflects positively on your event.
It should be something that the majority of your guests would want.
The brand name should be recognizable in a positive way.
Gift certificates make great prizes. If you have a smaller budget, movie passes, lottery tickets, and car washes also make good prizes. The latest electronic devices are big hits.
How should we give the prizes away?
Prizes can be awarded to your guests in a variety of ways. Your first option is a general raffle. This is where your guests receive raffle tickets for a drawing based on the amount of money they have won at the end of the event. Another option is a specific drawing. This is where raffle tickets are dropped into jars placed in front of certain prizes. Vouchers also can be used to identify top winners at your event or used for an auction. These are just some examples of how you can utilize a casino party to award your prizes. Our staff will help you identify the perfect scenario for your event.
FUNDRAISERS
How would a casino party benefit my fundraiser?
Fundraisers make up a large percentage of our business. We have helped many companies and non-profit organizations raise money for a variety of worthwhile causes. Our experienced staff will assist you with choosing the perfect ratio of tables, starting amounts, and re-buy options, so that your event is successful. Our goal is YOUR GOAL!